Resources
Answers for Contractors: Samples, Shipping, Warranties
Where do you ship?
New York and New Jersey: in-stock materials are delivered in 48 hours or less from order approval. Outside that zone, we ship nationwide via palletized freight timelines depend on carrier and destination, and we'll confirm an ETA before you pay a deposit.
Can I order material samples?
Yes. Order a sample before you commit a full pallet check color, texture, and finish against your actual lighting and substrate, not a screen.
Do your products come with warranties?
Warranty terms vary by manufacturer. Ask us for the spec sheet on the SKU you're quoting before you install, not after.
Can I request a quote for large or commercial projects?
Yes. We quote contractors, builders, designers, and developers on project-scale orders, with trade pricing that scales with volume.
How are large format slabs and heavy materials shipped?
Large-format slabs and heavy materials ship palletized and strapped via freight carriers built to survive a job site, not just a showroom.
Will I receive tracking information?
Yes. Tracking goes out the moment your order ships, freight or local delivery.